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Contact Repair and Return
For details on support contracts and optional ARRIS Repair contracts (Extended Warranty and Advanced Replacement) please contact your ARRIS account representative or Marilyn Altman, Sr. Director-Technical Services.
For return material authorizations, please download the RMA Request Form, complete it and then email it to repair@arrisi.com.
Alternatively visit our RMA Administration Center for the new ARRIS Global Repair Services online product repair resource center.
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| Duration: 12 Months
(from date of shipment) |
30-day turnaround from date defective unit arrives at ARRIS |
Duration: 12 months (from purchase of extended warranty contract) |
Replacement unit shipped w/in 30 calendar days of ARRIS receipt of defective unit.* |
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| Duration: 120 days
(from date of shipment) |
E-mail support for software defects only. 48-hour response to e-mail. Maintenance and emergency releases.
(Customer-installable fixes and updates to operational software. Does not include major new functionality releases.) |
Duration:
12 months
(from purchase of advanced replacement warranty) |
Replacement unit shipped within two business days of ARRIS RMA (Return Materials Authorization) being opened |
*Turn-around time assumes units are returned in reasonable quantities. Large volume returns will be done on best effort only. A hardware screening fee may be charged for units sent for repair that are assessed “No Problem Found.“ |
