Repair and Return
For details on support contracts and optional ARRIS Repair contracts (Extended Warranty and Advanced Replacement) please contact your ARRIS account representative.
- Hardware: 12 Months (from date of shipment). 30-day turnaround from date defective unit arrives at ARRIS
- Software: 120 days (from date of shipment). E-mail support for software defects only. 48-hour response to e-mail. Maintenance and emergency releases. (Customer-installable fixes and updates to operational software. Does not include major new functionality releases.)
- Extended Warranty: 12 months (from purchase of extended warranty contract). Replacement unit shipped w/in 30 calendar days of ARRIS receipt of defective unit.*
- Advanced Replacement: 12 months (from purchase of advanced replacement warranty). Replacement unit shipped within two business days of ARRIS RMA (Return Materials Authorization) being opened
Return Authorization Requests
Access and Transport Products Program Announcements
*Turn-around time assumes units are returned in reasonable quantities. Large volume returns will be done on best effort only. A hardware screening fee may be charged for units sent for repair that are assessed “No Problem Found.