Support

ARRIS has talented technical support engineers around the world to provide you with expert technical support on a broad range of products and services to help you support the needs of your customers.

ARRIS Technical Support

ASK ARRIS Web Portal

On Ask ARRIS, search our customer support knowledgebase for technical questions and answers. Information anytime—the innovative search technology delivers fast, relevant, reliable answers when you need them.

Manage service requests via Ask ARRIS: submit questions and open support requests online.

On Ask ARRIS, download product documentation and training webcast replays.

Ask ARRIS

Technical Training

Empower your team with our professional instructors, classrooms in Atlanta, Amsterdam, Beaverton, and Chicago; on-site and customized training available.

Software and Firmware Download Center

Online software and firmware to help Cable Operators and Service Providers manage and stay current with ARRIS products.

Repair and Return

Information on expert repairs and option contracts for Extended Warranty and/or Advanced Replacement services.

Consumer Support

Touchstone Modem USB Driver Downloads and User Guides

Download Windows and Windows Vista USB Drivers and end user product documentation for ARRIS Touchstone cable and telephony modems.

Direct Purchase Consumers Only - Modems Only

Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty support. The ARRIS Touchstone TM722 is currently available at selected Best Buy and BrandSmart stores in the United States.

If you did NOT purchase your ARRIS branded product from a retail store, please contact your Cable Operator directly for warranty support. Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support.
ARRIS Touchstone Telephony Modem backup batteries are available on line.
Please refer to your ARRIS product End User License Agreement and Warranty Information for details.

Motorola Modems and Gateways Support

For Motorola modems and gateways support please go to www.motorola.com/mygateway. Self-help is available 24x7 via Frequently Asked Questions. We also provide chat, email and phone support.