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Support | ARRIS Technical Support
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ARRIS Technical Support For Consumer Support
ARRIS has talented technical support engineers around the world to provide you with expert technical support on a broad range of products and services to help you support the needs of your customers.

ASK ARRIS Web Portal

On Ask ARRIS, search our customer support knowledgebase for technical questions and answers. Information anytime—the innovative search technology delivers fast, relevant, reliable answers when you need them.

Manage service requests via Ask ARRIS: submit questions and open support requests online.

On Ask ARRIS, download product documentation and training webcast replays.

ASK ARRIS

  Technical Training

Empower your team with our professional instructors, classrooms in Atlanta, Amsterdam, Beaverton, and Chicago; on-site and customized training available.


  Software and Firmware Download Center Online software and firmware to help Cable Operators and Service Providers manage and stay current with ARRIS products.

  Repair and Return Information on expert repairs and option contracts for Extended Warranty and/or Advanced Replacement services.

 

Consumer Support

Touchstone Modem User Guides Online ARRIS Touchstone end user product documentation in easy- to-read Adobe Acrobat .pdf format.

  Touchstone USB Downloads Download Windows and Windows Vista USB Drivers for ARRIS Touchstone cable and telephony modems.

  Consumer Modem Support

Direct Purchase Consumers Only - Modems

Where to BuyOnly those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty support. The ARRIS Touchstone TM722 is currently available at selected Best Buy stores in the US.

If you did NOT purchase your ARRIS branded product from a retail store, please contact your Cable Operator directly for warranty support. Products purchased from non-authorized resellers (includingwebsites) are not eligible for ARRIS warranty support.

Buy Touchstone BatteriesARRIS Touchstone Telephony Modem backup batteries are available on line.

Please refer to your ARRIS product End User License Agreement and Warranty Information for details.

 

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