Consumer Technical Support for Home Users

ARRIS provides consumers technical support on home networking products 24x7 via FAQ. We also provide chat, email and phone support 7am to 11pm Central time Saturday - Sunday.

Consumer SupportConsumer Support

General FAQs, Product Documentation, Videos

Drivers and Firmware Drivers and Firmware

Find the latest firmware and driver software for our home routers and DSL hardware.

User GuidesUser Guides

Product Documentation, User Guides, Quick Start Guide

User GuidesShop ARRIS & Legacy Motorola Batteries

Order batteries for ARRIS and Legacy Motorola products





ARRIS has talented technical support engineers around the world to provide you with expert technical support on a broad range of products and services to help you support the needs of your customers.

Create/Update MembershipCreate/Update Membership

New user registration, user ID or password help, or activate your account

Check Order StatusCheck Order Status

Review order status by order number


Portal to manage technical support cases, search knowledgebase, and access technical documentation


Browse the training catalog or sign up for training courses.


Find the latest software and firmware releases and release notes

Product Lead TimesProduct Lead Times

Check out Cable/Telco product lead times.

Serial DataSerial Data

Obtain your serial numbers or get your MACID data file

National Authorization Service - Regional Access ControllerNAS-RAC

National Authorization Service – Regional Access Controller

Ownership and Warranty VerificationOwnership & Warranty Verification

Look up a warranty by serial number.

Service RolloutsService Rollouts

Help for Cable Companies and Satellite providers during Provider equipment upgrades

Repair ServicesRepair Services

Information on expert repairs and option contracts for Extended Warranty and/or Advanced Replacement services