Solutions for Consumers

ARRIS Consumer Modems and Gateways are available at a variety of retailers. Learn more on our Consumer Modem & Gateways page.

Support for Consumers

Consumer Modems and Gateways Support on ARRIS Consumer Care Center

For Consumer modems and gateways support please visit our Consumer Care site. Self-help is available 24x7 via Frequently Asked Questions. We also provide chat, email and phone support.

Direct Purchase Consumers Only - Modems

Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty support.

  • If you did NOT purchase your ARRIS branded product from a retail store, please contact your Cable Operator directly for warranty support. Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support.
  • For warranty support on modems purchased from authorized resellers visit our consumer support website. Technical support assistance outside of warranty support regarding service operation should be directed to your Cable Operator.
  • ARRIS Touchstone Telephony Modem backup batteries are available on line.
  • Please refer to your ARRIS product End User License Agreement and Warranty Information for details.

Consumer Modems Acquired Through Your Cable Company - Modems

Please contact your local cable company or service provider for warranty support.