Complete Voice Communications

Voice Anywhere, Everytime

  • Launch voice services more quickly, efficiently and profitably
  • Attract new and retain existing subscribers while lowering total cost of ownership
  • Deploy intrinsic monitoring and diagnostic capabilities for maximum subscriber satisfaction
  • Capture business services opportunities that lead to higher revenues

ARRIS began to develop solutions specific to addressing cable telephony in an effort to support cable operators entering the voice arena in early 1990’s, Today cable systems rely on ARRIS CMTS solutions, Touchstone Embedded Multimedia Terminal Adapters (E-MTAs), ServAssure and HouseCheck network monitoring systems, and the ARRIS industry leading professional services team to deliver primary line carrier grade voice service for residential and business applications. Touchstone E-MTAs provide 1-, 2-, 4-, 8- and 12-voice line models, plus a high-speed data connection, for both residential and small-to-medium businesses. The ARRIS wireless residential gateways provide two analog voice lines, up to four port routing and a wireless access point for whole house coverage. By incorporating robust features and tools for troubleshooting and diagnostics such as the Touchstone Call Quality Metrics and Loop Diagnostic features, ARRIS has a position as a preferred supplier to many cable voice network operators.

Supporting the cable community in the development and deployment of voice has positioned ARRIS as the leader in supplying global cable telephony equipment, with millions of lines deployed worldwide. Trials of the ARRIS Cornerstone® Voice system began in late 1995, and commercial deployment began in 1996.

Since early 1999, ARRIS has blended its circuit-switched constant bit rate (CBR) expertise with IP research and product development, to become the world’s leading provider of VoIP with PacketCable™ Quality of Service reflecting “five 9s” (99.999%) carrier-grade reliability, and enabling services that meet or exceed that available from incumbent local exchange carriers.

To take advantage of this fast-growing industry segment, the ARRIS E6000™ Converged Edge Router (CER), C4® Cable Modem Termination System (CMTS) and BSR 64000 CMTS all provide carrier-grade compliance with DOCSIS® (Data Over Cable Service Interface Specification), Euro-DOCSIS, and PacketCable, for voice, multi-screen video and tiered data services over converged IP networks.

ARRIS provides cable telephony solutions for carrier grade Voice over IP service, supporting PacketCable, Networked Control System (NCS) and Session Initiation Protocol (SIP) Protocols.

As the pioneer and leading innovator in voice over cable with a legacy dating back more than 50 years, ARRIS is uniquely positioned to enable MSO partners in launching or expanding voice services. With proven products, technologies, and services deployed worldwide ARRIS has demonstrated a commitment and ability to enable voice more quickly, efficiently, and profitably for the MSO.

With a legacy in voice services, and an ongoing investment into research and development in the space, ARRIS continues to supply the MSO marketplace with the products, tools, services, and solutions that deliver best-in-class assurance capabilities, improved broadband capacity, and creative revenue generating opportunities. ARRIS has invested millions of dollars and countless man-hours in securing the interoperability of ARRIS voice products with other products from other manufacturers around the world. This process ensures the network and subscriber experiences meet and exceed all expectations for quality of service.

ARRIS will continue to strive to maintain its leadership position by continually seeking out new ways to assist MSOs in adding new subscribers, retaining current customer, raising ARPU, and managing the total cost of ownership.


Complete Voice Communications

Solution Components