WorkAssure Field Service Management

Perfect Your Workforce Efficiency and Productivity

WorkAssure Field Service Management

  • Improve field service with streamlined processing and advanced customer service infrastructure
  • Improve operational efficiency with automated workforce and field service management
  • Retain and acquire customers with improvements in reliability, service quality, and incident management
  • Improve subscriber quality of service and reduce outages
  • Increase field service productivity, and profitability

ARRIS WorkAssure addresses head-on two of the MSO’s biggest challenges: maximizing operational efficiency and enhancing customer satisfaction. With WorkAssure, operators efficiently streamline operations through workflow improvements that increase productivity, reduce errors and rework, and improve reliability and quality. WorkAssure customers see higher quality service, fewer outages and errors, improved provisioning, and more effective problem resolution. Designed to address the technical and market challenges of delivering complex broadband services today, WorkAssure is the industry’s best-in-class, full-featured workforce management suite. WorkAssure enables operators to markedly improve customer service and event resolution with real-time interconnection of field service, dispatching, inventory, and support staff. Systems for provisioning, outage reporting, customer status, and technician management are highly-automated and take advantage of advances in handheld PCs, wireless communications, internet portals, and contemporary software applications to revolutionize the way MSOs manage operations and their mobile workforce. The results are impressive. ARRIS WorkAssure customers report calls to dispatch down 75%, late appointments down 70%, repeat calls down 60%, new-install errors down 50%, truck rolls down 25%, work orders up two per day per tech, dispatcher-to-tech ratio up 35%, and net fewer calls to customer service. With these results, WorkAssure makes operators profitable and keeps subscribers satisfied.

  • Empower field representatives
  • Streamline operations
  • Enhance customer service
  • Improve efficiency
  • Increase service quality with whole house checks and birth certificates
  • Maximize customer interactions
  • Immediately verify installations before technicians leave the home
  • Ensure jobs are done right the first time

WorkAssure™ is a comprehensive suite of products that proactively manage your technicians, your equipment, service delivery and network integrity. WorkAssure takes advantage of advances in handheld PCs, wireless communications, and a contemporary suite of workforce management software applications to maximize the potential of your mobile workforce. WorkAssure revolutionizes the way you can manage your mobile workforce with automated scheduling, routing, and workflow management tools combined with real-time communications between operations centers and the mobile workforce. Automated business processes, immediate updates to changes in the workload/workforce, and real-time monitoring and reporting capabilities enable significant cost reduction, improved work capacity, and the optimal use of the workforce. WorkAssure is available to broadband service providers as either a stand-alone system or as a hosted application (ASP) service offering.